F.A.Q

Frequently Asked Questions

 

How is my order shipped?

Flat products and Illustria Mail will be sent via stamp envelop. This is to keep delivery costs down for you and will not include tracking.

delivery times after being sent is, up to 1-2 weeks within Australia and up to 15+ business days outside of Australia. If your package hasn't arrived with this in mind, please contact me asap on oneiromoment@gmail.com, and I'll get to you as soon as possible!

None flat products will be sent via Australian post with tracking.

 

Can I change or cancel my order after placing it?

If your order hasn’t been processed yet, contact us as soon as possible. We’ll do our best to accommodate changes or cancellations.